Frequently Asked Questions (FAQ)

This is where you should find the answers to most of the common questions you might have. We cover topics like your what we do, how to join, listings info, etc.

Get Started

We are an innovative musical instrument marketplace. On MyLuthier, you’ll be able to find all types of instruments at a whole variety of price ranges. You can also connect to many instrument makers and shops, browse their services, contact them with requests and more.

If you’re a buyer, all you have to do is browse the listings on our website, find what you’re looking for and fill in the contact form to contact the author of the listing.

If you’re a shop or a maker or a seller, create one or more listings with your available inventory. Add all the info that you feel is relevant and that will best showcase your instrument or service. After a short verification process, your listing will be added to our website.

Pricing

There are two ways of paying for a listing. We accept all PayPal payments as well as all card payments through Stripe.

The only available pricing plans that you can select yourself are the ones that are posted online.
However, if you have multiple instruments to post or if you feel like the available plans aren’t right for you, you are welcome to contact us and we can try to find the solution for you.

If you are not satisfied with a purchase, you have 14 days to apply for a refund. Please contact us and we’ll sort it out for you

Buying

Our location based search will enable you to narrow down your search to any location that we have available on our website. There are other filters available such as price range, etc.

Alternatively, you can browse all the listings and choose the ones you are interested in.

Once you’ve selected one or more instruments, you will be able to contact the seller through a form. This will notify the seller who will then write to you to arrange an appointment or meet-up.

Selling

Anyone can sell on our website! As long as you have one of more instruments, you can make a listing and sell your instrument on MyLuthier.

Creating an account is easy! If you don’t have an account with us yet, go to myluthier.co and click Login/Register on the top right corner.

Your  account is where you can edit all of your settings as well as your listings. This includes updating basic info such as email address as well as uploading a profile photo or listing photos.

You can also add listings directly from your profile page.

If someone contacts you regarding a listing, you will receive an email notification with the name of the person who contacted you and the content of their message.

Listings

Anyone can add a listing! All you need is a profile on MyLuthier. Whether you’re a private seller selling one or more instruments, or a maker wanting to advertise your instruments or a shop offering your services, this is the best place to do it. Our listings can include many types of instruments as well as all kinds of repairs and services you have to offer.

Click on the Add an instrument button on the top right corner of the webpage. Select the plan that’s best suited to your needs and submit your listing following the instructions on the page.

If none of the plans are right for you, that’s fine! We’re happy to work with you to create a personalised plan that matches your needs. Please contact us and we’ll work with you to find your perfect plan.

Managing your listing is very easy. Just go to your Account page and click on your listing. Here, you can manage the listing, edit it, add or remove content and more.

In order to ensure the high quality of content displayed throughout the website, every listing will be subjected to our verification process.
Listings might not be approved for any number of reasons which will be listed in your notification email.
You can amend the listing following our guidelines and resubmit it or alternatively, you can request a refund.

Security

All transactions or payments on our website are fully secured with an SSL certificate.

If you feel like you’ve received a request that makes you uncomfortable, we recommend that you either do not reply or contact us and we’ll resolve it for you.